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Returns + Exchanges

Returns + Exchanges

We will gladly exchange or issue store credit within 14 days of purchase with proof of purchase.  Returns and exchanges received outside the above time frame will not be accepted.

Items must be in original unused condition with all original packaging.  We have the right to refuse returns on product that does not meet these requirements. 

Skincare and food/beverage items are unable to be returned or exchanged.

Return shipping costs are to be covered by the customer (except if goods are faulty), and we do recommend sending items with a track and trace number.

Until your return has been received at Scout Home + Lifestyle, we will not be held responsible for any loss or damages to your return parcel. 

Please email us hello@scouthome.co.nz to raise a return/exchange request.

Sale Items

We do not provide exchanges or returns on any sale items.

Faulty Items

If you receive a faulty item, please email us hello@scouthome.co.nz within 7 days of receiving your order.  

Returns of faulty items will only be accepted if the items were faulty upon delivery to you.  We do take great care to check items for any faults before they are sent out to you.

We are not responsible for any fault or damage that may have arisen due to incorrect use or item or failure to follow care instructions.

If an item is faulty, we will either repair or replace the item, depending on the circumstances. If a repair or replacement is not available, then we will happily provide you with a full refund.

 

 

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